No Cost Collection Program

No Cost Collection Program

How do you collect from your customer when you are also the person performing the work?  Why should the cost of late or non paying customers fall on you?  You perform their service work on-time, why can’t they pay on-time?

There is a fine line between collecting your money and possibly offending your customers.  However, not contacting your customers or not addressing your accounts receivable is not the answer. There is nothing unreasonable about putting the cost of collections on the people who are the collections problem.

A good collections program starts with a good billing program.  Timely and accurate billing, alternative payment choices, accessible and courteous customer service and timely and appropriate follow-up when necessary are the keys.

Your customers understand who we are when we are handling the billing.  Let our customer service representatives make polite and understanding calls addressing why their payments were return, updating expired cards, correct inaccurate account numbers and request payment on outstanding balances.