Donor Service Program

Donor Service Program

Why are most donations missed?

• They are not sent in through the mail as pledged.

• The donor did not participate in the organization’s meeting or event and did not make their donation.

• Donations that are made electronically are returned for invalid account numbers, problem cards, or insufficient funds.

• Donors are having financial difficulties and can’t make their pledges.

Is there a way to cut down on missed donations?

• Having donors set-up in an electronic giving agreement will increase pledges because pledges are automatically withdraw from their accounts.

• An electronic agreement can stop pledges from being missed when a member is absent because it is not dependant on donor participation at your event.

• There is nothing you can do or should do if a donor is experiencing financial difficulties.  History shows that most of these donors return once their financial situation turns around.

• Our experience shows that donors who experience a problem with account numbers, expired, lost or stolen cards appreciate being contacted by our donor service representatives.  They continue giving once the information is updated.