Having and Using Contracts!

Having and Using Contracts!

Your contract is an agreement between you and your customer stating the terms and conditions of the services you will provide them.  Your contracts will be easier to enforce by including the following information:

• Customer personal information
• Outline of goods and services
• Length of agreement
• Payment type, date and amounts
• Return and late payment policies
• Renewal terms and policies
• Cancellation terms and policies
• Refund policy
• Liability policies

What It Means To You:

• Your customer base and your accounts receivable are your number one asset. Having customers enrolled in solid, enforceable contracts determines the value and strength of your customer base.

• The number one complaint of customers in the collections process is that the return and late fees, and cancellation terms and policies are not explained very well.  Better explanation of these policies will result in lower collections cost and more money being collected on cancelled or disputed contracts.